Laboratory Accreditation

Quality Manager

Quality lies at the heart of the delivery of pathology services and has become second nature within pathology since the creation of laboratory accreditation. As Quality Manager it is your responsibility to ensure all aspects of Quality within a Quality Management system function correctly. This includes adherence to relevant professional standards and guidelines, and involvement with clinical governance issues and audit.

With a wide and varied responsibility and workload, the Quality Manager is under significant pressure to incorporate Quality Assurance across all laboratory processes. This pressure is intensified with improvement and cost-cutting conditions. An effective document control system must be in place, regular clinical governance and audit meetings held and a strategy to ensure dissemination of information within the laboratory. A system should also be operational for the recording and addressing of complaints, incidents and errors and to ensure corrective or preventative action is taken and outcomes recorded.

Q-Pulse is the market-leading eQMS for laboratory accreditation management, with over 250 laboratories in the UK and Ireland managing accreditation and continuous organisational improvement with Q-Pulse. In addition, hundreds of pathology laboratories worldwide including Australia, Canada, South Africa and the United States trust and rely upon Q-Pulse to manage laboratory accreditation and facilitate continuous improvement.

Developed by the Quality Professionals at Gael, Q-Pulse will support your role as Quality Manager. Q-Pulse will:

- Decrease the amount of administrative effort associated with every aspect of the Document Control process

- Manage your entire audit process electronically from scheduling to completion

- Effectively disseminate information throughout the laboratory by linking Q-Pulse activities to your existing mailing system

- Co-ordinate your clinical reviews and control follow-up on all agreed actions in a controlled manner

- Manage all types of incidents and errors to reduce exposure to risk and improve communication throughout the laboratory

- Capture customer complaints and any associated correspondence quickly and easily and guarantee immediate action is taken to ensure complaint resolution

Contact us today on laboratory@gaelquality.com to find out how Q-Pulse can support you in all your laboratory Quality Management efforts.