Support

‘The technical support offered as part of Q-Pulse is nothing short of excellent, and is undoubtedly one of the best in the market. Any issues that arise are addressed quickly and efficiently by professionals, leaving the customer with the impression that he is well cared for.’

Gunnar Flóvenz, Director of Quality Assurance, Bluebird Cargo

Gael’s Support team takes pride in providing an unparalleled quality of service. We set high expectations in the level of service to be provided by our team and this will be portrayed in the standards of service you receive. Through a combination of technical, compliance and Q-Pulse knowledge, our support team is able to offer accurate and comprehensive support services that facilitate the rapid resolution of issues.

Customers with a valid support agreement with Gael are entitled to:

All-encompassing support	Direct access to the Support team via phone, email or fax.
Guaranteed response time	All support requests responded to within 2 hours for all support requests of being raised during Gael Support office hours.
Unlimited incident support	No limitation on the number of support requests that can be made during the duration of the support agreement.
Remote access support	Support can access your Q-Pulse system remotely to investigate and resolve reported issues. These sessions can also be recorded for later analysis by yourselves or the Support technician.
Support Portal	View outstanding and create new support cases, find FAQs and technical articles, and download Q-Pulse presentations and resources.
Access to Q-Pulse Quick Tips	Access recorded video tips on usability features and Support advice that help enhance the Q-Pulse experience.
Access to Gael Community	Connect with an online community of quality professionals from around the world.
Version protection	Free maintenance releases and product upgrades provided to all supported customers.