Company Overview
About Gael
Gael Quality, a trading division of Gael Ltd, was established in Scotland in 1995. Since its inception, the philosophy of Gael has always been to offer software solutions to facilitate both personal and organisational improvement.
As UK market leader in the design, development and delivery of compliance management solutions, we designed our flagship product Q-Pulse to enable organisations achieve value from demonstrating compliance. Q-Pulse has helped companies across multiple industries transform the necessary compliance activities from a costly overhead into a business benefit with competitive and commercial advantage.
Compliance and our Solutions |
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Gael Quality recognises that compliance, although necessary, should not be regarded as an expensive, mandatory task. However, this is commonly the case with organisations treating it as an expensive "tick the box" function and performing the minimum requirements of compliance. Our Q-Pulse solution allows organisations to not only demonstrate compliance but reduce regulatory risk, manage and improve financial performance. The difference with our solution is we have taken compliance to the next level by integrating our business mapping tool MindGenius that helps organisations identify and implement opportunities to improve and continually advance the organisation. |
Our Customers |
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Over the years Gael has established an exceptional customer base. By offering pioneering compliance solutions, outstanding technical support and customer service we have gained the trust and confidence of our customers and cultivated lasting relationships. We have achieved extensive growth with Q-Pulse becoming the recognised market leader and having in excess of 100,000 users. Q-Pulse users represent organisations of all sizes, across all industry sectors, worldwide. With installations in over 90 countries, the application continues to prove its credentials as the chosen compliance solution. |
Our People |
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Gael’s advantage is our people: they drive our success. Experienced Directors with extensive compliance, technical and business expertise and product vision, combined with a skilled, customer-focused workforce, provide our customers with the confidence and support to cope with and advance from the pressures of regulatory compliance. Gael is fully committed to developing its employees and we invest heavily in their training and development to ensure our people are not only equipped with the appropriate knowledge and skills to excel but are also presented with new challenges and personal recognition to ensure employee satisfaction and retention. By investing in our employees we are investing in the future of our business. |
Excellence in Customer Service |
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Exceeding customer expectations is at the heart of our philosophy and in order to achieve this we developed and adopted a structured methodology - the "Product Lifecycle" which seeks customer feedback as the key input into our product development plans. This allows the identification of product requirements, co-ordinates the activities of all departments and individuals involved and defines satisfied customers as the key output. This ensures that at all times we keep in focus the purpose of the product being developed. Customer service is our forte and proven in the proportion of repeat business we secure and the fact that 92% of our users continue to sign-up to ongoing maintenance contracts. Furthermore Gael also provides customers with a complimentary account management service. The dedicated account manager will offer support, guidance and customer service to ensure that customer expectations and needs are met and the highest quality of service is delivered. |
